Superior Double Room
- 1 King-size bed
- Shower
- Heating
- Air conditioning
Hotel · Hanoi · Ha Noi Municipality
Serene Boutique Hotel & Spa
A 4-star stay in the heart of Hoan Kiem, steps from the lake and surrounded by craft shops and casual bars.
- Staff rated 9.5 – noted for attentiveness and fluency in English and French
- Three-minute walk to the lake and Old Quarter
- Air-conditioned rooms with soundproofing and spa treatments on site
8.8
Great
3073 reviews
Booking.com 8.8 · 3073 reviews
About
Serene Boutique Hotel & Spa
Serene Boutique Hotel & Spa sits on Bat Su Street in the heart of Hoan Kiem, Hanoi's Old Quarter. The 4-star property places you amid Vietnamese craft shops and casual bars, with the lake a short stroll away. It's a compact, well-run hotel with a restaurant, luggage storage, and a spa and wellness centre.
The hotel's real draw is its people: staff score 9.5 across categories and are repeatedly praised for their warmth, language skills, and willingness to arrange tours, tickets, and transport. Rooms are functional and comfortable, with options from Superior Doubles to a King Suite with balcony, all air-conditioned and soundproofed.
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Outstanding staff — Guests consistently highlight the team's warmth and efficiency, from early check-ins to arranging airport transfers.
- Central Old Quarter location — A three-minute walk to the lake, with craft shops and bars on your doorstep – ideal for first-time visitors.
- Clean, comfortable rooms — Spacious, spotless rooms with air conditioning, soundproofing, and comfortable beds – some with balconies.
- Helpful services on site — From tour bookings to laundry and a spa, the hotel covers practical needs without leaving the building.
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Worth weighing
3 to weigh- No parking on site — The hotel doesn't list parking, which could be a hassle if you're driving. Most guests rely on taxis or walking.
- Compact scale — As a boutique property, it's smaller than large chain hotels – expect a more intimate atmosphere but fewer facilities.
- Pets not allowed — If you're travelling with a pet, this isn't the place – the policy is strictly no pets.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Superior Twin Room
- 2 Single beds
- Shower
- Heating
- Air conditioning
King Suite Balcony
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Balcony
Family Room
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
Deluxe Double Room
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
Executive Double Room
- 1 King-size bed
- Shower
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Room comforts
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Flat-screen TV
- Electric kettle
- Ironing facilities
- Free toiletries
- Sitting area
Services
- 24-hour reception
- Express check-in/out
- VIP check-in/out
- Currency exchange
- Luggage storage
- Locker room
- Room service
- Laundry
- Dry cleaning
- Car hire
- Tours/Ticket assistance
Wellness
- Spa & wellness centre
- Back massage
- Head massage
- Full body massage
- Foot massage
Safety & accessibility
- 24-hour security
- Safe deposit box
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
- Lift
- Allergy-free rooms
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.8/10 from 3,073 reviews
Booking.com · 8.8 · 3073 reviews
8.8Verified guest“Excellent facilities and great value, but the standout was the friendly, professional staff who speak fluent English and French. They gave us excellent restaurant, sightseeing, and tour tips. Ly at reception was particularly helpful with train tickets, reservations, and phone calls when we needed Vietnamese translation. The free Wi-Fi works well throughout the building.”
8.8Verified guest“The staff's integrity stood out.”
8.8Verified guest“The room was spacious, clean, and lovely. Staff were helpful and quick to take care of everything. I only stayed one night but really enjoyed it and will definitely return.”
8.8Verified guest“Central location and excellent service throughout. Staff attentiveness was faultless, offering plenty of advice. Good English spoken. Help with tour bookings in-house at reasonable prices. Breakfast had a very nice selection. Would stay again.”
8.8Verified guest“The super cozy ambiance and the cleanliness of both room and bathroom. Staff were accommodating – they let us check in early and arranged airport transport ahead of time.”
8.8Verified guest“Friendly and helpful personnel.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
Hoan Kiem Lake: About a three-minute walk away, the lake is the heart of the Old Quarter and a great spot for a morning stroll or evening people-watching.
Craft shops & bars: Bat Su Street itself is lined with Vietnamese craft shops and casual bars, giving you a taste of local life right outside the hotel.
16-18 Bat Su Street, Hoankiem Dist, Hanoi, Ha Noi Municipality, 10000, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 18 rooms
06 — Questions
Frequently asked
What time are check-in and check-out?
Check-in runs from 14:00 to 23:59, and check-out is by 12:00.
Are pets allowed at the hotel?
No, pets are not allowed on the property.
Does the hotel offer airport transfer?
Yes, there is a paid airport shuttle available.
Is breakfast included?
The hotel's restaurant serves breakfast, and guests have described it as having a very nice choice. The input doesn't specify whether it's included in the room rate – we recommend confirming at booking.
Are there family rooms?
Yes, the Family Room features one king-size bed along with a bathtub and air conditioning.
The bottom line
For travellers who put service and location first, Serene Boutique Hotel & Spa is a strong pick in Hanoi's Old Quarter. The staff consistently earn praise, and the central address puts you steps from the lake and local life. Just note the lack of parking and the no-pets policy before you book.
8.8Our take, based on real guest experiences.
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